PROCESS CONTROL IN THE QUALITY MANAGEMENT SYSTEM OF AN ENTERPRISE

The main prerequisites of the transition from functional to process management of an organization are grounded. The description of the main provisions of process approach application in quality management systems of organizations subject to the requirements of the international standard ISO 9001:2015 "Quality management System. Requirements." is presented. The essence of the managerial concept of management processes and its distinctive features in comparison with the technological description of the process are defined. The basic problems of process control in the quality management system of the organization are revealed. Special attention is paid to assessing the place and relevance of the supporting processes of the organization. Methodical approaches to the development of the classification system of supporting processes of the organization are grounded. The block diagram of the interaction and relationships of supporting and basic (key) processes of the organization is presented.

Authors: Yu. I. Mikhaylov

Direction: Economics and National Economy Management

Keywords: Functional management, process approach, quality management system, managerial concept of process control, providing processes, analysis and improvement of processes

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